Don't be sorry I agree I e mailed quite a few times that some of my designs I bought with points did not have links to down load but was ignored not a good business practise.
I tried it and they are right, only designs I bought were emailed to me, none of the ones I got with points were
I understand where you are coming from..... same thing happened to me... and it was really bad cause the 13th. was my birthday.... what a gift.... sick took my gift away... .... if you ever get an answer.. please let me know. Mechille
I THINK SEWMUM1 IS RIGHT...YOU CAN ONLY GET SETS THAT WERE PURCHASED WITH MONEY...BUT NOT POINTS...THE SETS PURCHASED WITH POINTS HAVE BEEN REMOVED FROM THE SITE...THERE WAS QUITE A BIT OF CONFUSION ABOUT THIS BACK IN MARCH...SORRY...
LUCY GO TO THIS LINK--CLICK ON WHERE IT SAYS " POINTS FOR PURCHASES SINCE JAN 2015 -YOUR PAST PURCHASES CAN BE EMAILED TO YOU HERE- CLICK THAT AND THEN ENTER YOUR EMAIL ADDRESS ON THE NEXT PAGE. I HOPE THIS HELPS YOU. I JUST CHECKED AND ALL MINE ARE GONE TOO. GOOD LUCK AND LET US KNOW IF YOU GET THEM!!!!
I think you can only get back designs that were purchased with money not points. The website did say all points purchases needed to be downloaded before that date too. Sorry I do hope you get them back but I expect you may not. I had a membership until a few weeks before points were zeroed, so points didn't do much for me. Also the DVD of designs is such a good price I buy that as my backup.
I tried this..... when I enter my email address.... it says "sorry can't find email address"..... I also am upset that I lost my past designs.....that I got with points. I took the time to vote and look for designs so that I could earn the points so I could purchase the designs.... to have to taken away..... I agree, it wasn't fair... was excited when I saw where you said to go and enter your email..... but then they say it isn't there.... but I still get stuff from sick..at that email...... Thanks for trying to help.
I TRIED THAT,IT ALSO SAID SORRY,, OH WELL I WILL NOT BE BUYING FROM HIM ANY LONGER...
I hope you get your sets. I tried Emailing them about a design fault never did get an answer. I don't think he looks at the Emails.