I have a Brother Innovis 4000D that is about 9 years old now. My problem with it now is that the needle thread is constantly shredding and it is driving me crazy. This evening three needles have broken along with all the shredding. I've taken it apart to clean it, and rubbed the needle plate with crocus cloth to remove any burrs, and now I'm at my wits end. The odd thing is that if I remove the frame, take the bobbin out and put it back in, the machine runs well for a few minutes. Any suggestions besides taking it in?

Update (gee this is hard to type on my phone with these clumsy fingers of mine). Took it to the dealer and found out yesterday that they replaced the knife, bobbin case, and smoothed a burr in the bobbin area --she wasn't really specific on the phone where the burr was. I'm anxious to go get it in the next few days. Thanks to all for the suggestions--I think you all were right! What a great community!

3 comments

by pennyhal2 12 Oct 2016

Glad to hear that your problem got solved!

by asterixsew 12 Oct 2016

Thanks for letting us know what was causing the problem and enjoy getting your machine back and having trouble free sewing

by dragonflyer 12 Oct 2016

Pheeew, I hope this solved our problem...

On the bobbin case were the tension button is unscrew it then screw it back in mine had fuzz there that i couldn't see??

1 comment

by noah 04 Oct 2016

oh also you can buy another case for fairly cheap lol

Thanks for the update but sorry to hear that the shop was rather off with you. You the customer are their bread and butter so there is no need for that

I gave up and took it to the shop. Where they scoffed at me for taking off one of the plastic parts that cover the tension disc. Like I don't have a single brain in my head! Soo frustrating, but they're the only dealer within 3 hours of me.

1 comment

by maisiebo 05 Oct 2016

That's some drive no need for him to be rude to you hope he did a good job sorting it out and didn't charge a lot

I recently had an issue with constantly breaking thread. [tho' not breaking needles]. Turned out to be a tiny teeny bit of plastic sticking up on the bobbin. so I threw that one in the bin, and all good. Do hope you get satisfaction soon.

If you take it to your dealer...before you turn it in for service, ask if you can try a new bobbin case...that may do the trick and if it does not, you are not out anything...

I had similar problem with my Brother innovis 750e last year and found the problem after it drove me mad for days I was tearing my hair out I did put the answer to my problem on here to help other cuties who might have the same trouble not sure if it is still on the site I will have a look and see if I can find it for you

3 comments

by parkermom 01 Oct 2016

thank you

by parkermom 01 Oct 2016

I found your post about the thread catching in a little groove. When I'm not so mad at the machine, I'm going to look for a groove worn in mine. Thank you so much

by maisiebo 02 Oct 2016

So glad you found my post I looked and couldn't find it
Hope you soon get your machine up and running

I agree with Barb...try another bobbin case if you have one...sometimes when you break a needle, your needle can actually go right through your bobbin case and cause a burr on it...emery board can smooth it out...

1 comment

by parkermom 01 Oct 2016

I can't feel a burr, but right now I just want to pitch it out the window

Not sure if it is the age that matters, but rather the amount of sitches that it had done which is important with a machine. I guess if it keeps on giving you problems, you might let it check at a proffesional seller

1 comment

by parkermom 01 Oct 2016

I think that's what I'm going to have to do--reluctantly take it in

check your bobbin case, especially on the little hook part, I carry a spare all the time they also can get rough edges and needs replacing. Even try gently rubbing it with a emery board.

1 comment

by parkermom 01 Oct 2016

thank you

Something that helped me when my machine was shredding thread - was to make sure my table was level. It made all the difference for my machine! Hope yours is as simple as that!! Good luck!

1 comment

by parkermom 30 Sep 2016

I though that I've tried everything, but I haven't checked that. Thanks!