I can't see my design when it is transfer by the ScanCard (Customizer 2000 v1.5, installed on Windows Vista) to my Janome Memory Craft 9000. Please help me.

Hi Kitty...here is some more information that may help...this link is not specific to 9000, but the other two are...let us know how it goes...

https://tv-sewingcenter.com/janom...

Hi Kitty. I have a Janome Memory Craft 9000 and am a newbie too! Have you managed to get your design working? I'm interested as it could help me with my learning curve :) Cheers Vicki

is there more than one 'page' of designs

do any other designs show up on the scancard- they can fail

Kitty, can you take your machine to the dealer where you bought it? Maybe the personnel there can help you with your issue. I'm sorry I can't help as I don't have that machine. Good luck in finding out how to accomplish this. Love Chris, Newcastle, Australia.

P.S. A big Aussie welcome from me too.

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This is the machine I sew on for all my sewing it is a workhorse I love it, I have even forgotten how to embroidery on it. I no longer use it for embroidery. I have the janome 500E and a Babylock Ellageo I use for embroidery

I had the Janome Memory Craft 9000 which can read designs saved in .sew format only and have no more than 12 colours. Check your design format, number of colours and your hoop size.
Welcome to Cute Embroidery!
Hugs, Lidia

1 comment

by Kitty56 22 Jan 2017

My designs are in sew format and the size of the hoop is fine. The problem is that for some reason when I saved the design for the second time it didn't transfer the design to the ScanCard, Since that the machine can't read any design that I created. I appreciated all of you for your help.

I think the 9000(if this is the machine that came out in the 1990,s) uses sew format not he current jef-check the format in your manual

1 comment

by Kitty56 22 Jan 2017

Yes, it is an old machine from the 90s, but I loved it and yes it can read n sew format only. Thank you anyway

Kitty56, if the design is still not showing - put it on your computer, open it in the Janome software and SAVE AS as a Janome file for your machine.
It should work after that.
This is what I was learnt while watching others who had Janomes and problems with certain designs they had bought.

1 comment

by Kitty56 17 Jan 2017

I already tried and it didn't work. But thank you anyway.

Did you get it working ?

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by Kitty56 13 Jan 2017

No, I didn't. But thank you for asking.

I don't have this machine or software, but like babash wrote, I had a design on my usb stick that would not show on the machine. And it seemed to be the case: the design was too large for my machine to embroider. Perhaps that's the case with your design too.

2 comments

by gerryvb 10 Jan 2017

Bye the way: Welcome to Cute :)

by Kitty56 10 Jan 2017

Thank you

Sorry I don't use this version. I am assuming you are using a Janome machine.
What I would check is that the design fits inside the hoop, That is a common error made that can drive you crazy with trying to load a design.

Hopefully someone will come along that can help.
Meantime welcome.

1 comment

by Kitty56 10 Jan 2017

I will check that. Thank you