Pam I usually download the individual file as the are being produced. Could you send the moderators the file numbers you have problems with, so we can check them out. I also do not understand the Zip File verses the "All files" choice. All packs download as a zip and the individual files are just that. With both you have to make your choice of format. Hope to get this straightened out for you soon.
Thank you once we get to our daughters I will write some numbers. I appreciate the help. Pam