by lildoll2 05 Nov 2017

can someone tell me what emb library means , i got a message saying that dec.1, i can't order or get into my designs anymore, because i don't have the right computer, , has anyone else gotten this message?? i can't afford to buy a new computer, mine is a vista ? my daughter says it is fine , for what i do with it, please reply . thank you , doris

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by gerryb 06 Nov 2017

Got the same notice. I have VISTA computer & they said since Microsoft does not support VISTA any longer, it is a security risk. I really hate this as I love Embroidery Library, but can not buy a new computer! Yes, the notice is also on their web site. I may check off & on via a tablet, but can assure you I won't be going to the site as often or making purchases as often...I am rarely on the table, which has Windows 10.

2 comments
rescuer by rescuer 06 Nov 2017

I have sent off an email to ask for all the info... I couldn't find the message on their website. I wonder if it is only given out to Vista (and older operating systems) users.

gerryb by gerryb 06 Nov 2017

it is. Was an email as well as a banner across the top when I went to the site.

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by dec716 06 Nov 2017

you can clear this up by going to their website (not a link in the email received!) contact them and ask straight from the source. My guess is it is a scam. That's what they do work OFF OF FEAR!

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by rescuer Moderator 05 Nov 2017

Use the link Gerry gave and go to the website. Look up above the Embroidery Library logo. You will find "MESSAGE CENTER" Click on that and check for the message there. If they have the same one there -- let us know.

2 comments
lildoll2 by lildoll2 05 Nov 2017

i went to my message center, there is not anything there like the email i got. this is scarey, am i the only one who got this message ?? please let me know if anyone of you got a message like this , thanks doris

rescuer by rescuer 06 Nov 2017

Doris, don't panic. I am sure there is something that can be worked out. Gerryb got the same message -- so you are not alone.

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by crafter2243 Moderator 05 Nov 2017

I am with Gerry. This is probably a scammer e-mail. Ignore it and go to the site yourself and NOT from a link in the message

1 comment
lildoll2 by lildoll2 05 Nov 2017

thanks angie, i have never gotten a email from them before about anything, hope your rite. i would feel better if i was not the only one who got this, i will try to email them tommorow , doris

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by gerryvb 05 Nov 2017

that's strange is this really from that site? here is the link to emblibrary, perhaps you try again.

1 comment
lildoll2 by lildoll2 05 Nov 2017

yes this is really from that site, i have been a customer of them for lots of years, this is not right, please has anyone else gotten one ?? let me know, doris

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