UPDATE: I found a place 4 hours away that has an Husqvarna repair person who's right there. I'm driving there this Saturday. Sure beats mailing the machine. I never realized I lived in the boondocks! LOL

I had a similar problem with my Brother Innovis 4500. I had to take it to be serviced. According to the engineer the X and Y axis were off in my embroidery arm and it needed greased or oiled. It was a quick fix. I drove myself crazy trying to figure out what was wrong. I hope you get your machine fixed quickly and painlessly.

I live in the city and must go to the suburbs to get my machine serviced. Thank goodness the current service technician does a much better job of fixing machines. Christie is having that same or similar problem with her Ashley machine. I will tell her of your post.

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by cfidl 29 Dec 2018

Also, it is in the shop for a month every time it goes in for service. No other options unless I mail it to Tennessee. UGH!

Curious how did you go with your machine repair? Were they able to fix it while you were there?

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by sewdeb 27 Dec 2018

I left the machine there and they will give me a call in a day or two. The holidays are sorta slowing their turn around time. Fingers crossed, they seemed to think it was an easy fix! Thanks for asking!

Good luck with the repairman on Saturday. Did you have to book an appointment? I am sure this time of the year he will be very busy. Hope he can help you while you are there.

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by sewdeb 20 Dec 2018

Thanks! No appointment, I just drop it off and he will call when it is finished. Mine machine will be at the end of the line.

I have had HV embroidery machines since 1998 and never had that problem unless I accidentally bumped the hoop or the hoop bumped some obstruction around the machine I had overlooked.
Does your dealer have no mechanic themselves who can have a look at it. It seems excessively expensive to have it sent elsewhere.
If they have not, never buy a machine from them again - a good mechanic is a must as far as I'm concerned.

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by sewdeb 20 Dec 2018

Nope, not even non-authorized technicians. I'm used to the way where I used to live - they had a person who would pick up machines each week and had a rapid turn around.

I've restarted the machine, took the arm off and put it back on, checked the leveling feet and reloaded the design and went through the initial calibration that happens when you start a design. None of which worked.

I hate to mail fragile gifts, let alone something so valuable and breakable!

by mops 21 Dec 2018

I am glad you found someone!

I am no help but sincerely hope someone can have a good, cheap solution for you.

I sent you PM.

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by sewdeb 20 Dec 2018

Thanks.

I am referring to the part of the unit where you attach the hoop. You can carefully remove the cover from the embroidery unit, I think the clips/snaps are on upper and lower sides. Check for anything blocking inside. Maybe the belt has come undone. I once had the small wheel that turns the belt break. Minimal cost to fix. Just trying to help. Suzanna

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by sewdeb 20 Dec 2018

Thanks! I'll have a look.

Did the calibration issues start after a machine update? if so, do the update again. Which model machine is it? This info would help us in our search. Is the hoop centered when you first turn on your machine and load your design? Make sure there are no threads blocking the movement of the embroidery arm. Very carefully check all areas where the embroidery arm moves with a bright light and use tweezers to clean any threads. I wish I could be of more help. Hugs and blessings, Barba

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by sewdeb 20 Dec 2018

It's a Diamond. Everything starts out as usual. I've cleaned the arm, re-leveled it. Turned the machine off, back on and reloaded the design. It "remembers" where I was on the machine but not where the needle should be in the hoop!

I cannot help, but am very interested to see how the problem is solved. Good luck.

Call Husqvarna direct. I have called them for various questions and they are willing to help.

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by sewdeb 19 Dec 2018

Thanks, I'll give them a call tomorrow.

A shot in the dark-try ringing Tennessee yourself or another larger dealer closer. I only get to my dealer about once a year but do ring up and ask questions more frequently. Good luck with solving the problem

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by sewdeb 19 Dec 2018

Thanks, I'll give it a try! I would imagine this is one of their busiest times what with everyone trying to stitch all the projects on the list.

I put this:
Husqvarna calibration embroidery machine
into a Google search and there were some promising results. I am guessing the dealer already tried??
Click on some of the links you get with this search. Let us know if we can help you figure it out or pray for a windfall to buy a new one.

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by sewdeb 19 Dec 2018

The dealer is all sales and not helpful really. And, unfortunately there are no repair people around. Thanks, I hope I can work something out.

Hi Debbie, no I've never had a calibration problem with my Husqvarnas. Have you checked in the book you got with your machine on Calibration problems? If that doesn't help have a look on line at how to re-calibrate. I'm not sure if you are enquiring about calibrating the embroidery arm or the general sewing machine. Good luck and I hope you can work it all out. Love Chris