I'm probably in the wrong section but does anyone know how to contact Alice from embroidery allsorts please as I am having an awful time trying to log in. I can't contact her on her site as a lot of the buttons just don't work. Have tried to reset password lots of ways but no joy. Is she contactable through this site?? TIA Irene

I finally worked out the issue that many people are having logging in, the requirement to change password has been removed the problem should be solved. I will repeat the A & B at the end they will run at the same time as the Y& Z

2 comments

by sewmom 12 Mar 2019

Thank you for all of your help Alice!

by irenewayne 12 Mar 2019

I got in !!!!! Thanks for fixing the problem

If you have been able to login with a new password then use the forgot password link under the login box. if you did not get an email check your spam folder, once you get the email the best way is to click on the link in the email to get to the reset password fields, if you can't do that then very carefully copy the verification code into the box making sure there are no spaces, you should now be able to enter your new password. make sure you have typed it somewhere first then copied that into both fields, this will avoid any errors.


If you did manage to get logged in with the temporary password then go to "my store account" in the top menu and enter your new password in there, again make sure you have typed it somewhere first then copied that into both fields, this will avoid any errors.


the password reset verification and the change password fields are all working, I can't tell you how many emails I have had from people wanting help logging in then sending me a second email saying they got in eventually, please take care filling in the fields and you should be able to get in.


Alice.

4 comments

by sewmom 10 Mar 2019

Thank you Alice!

by irenewayne 10 Mar 2019

Thanks Alice but still no joy. I change my password & then it tells me to reset it again. Buttons don't work when I try so sorry to say I will have to give up trying. Only other way is to reregister & it tells me email addy already in use. So thanks anyway & sorry to give up after all the years with you but just can't keep on trying

by fannyfurkin 11 Mar 2019

which button don't work? can you post a screen shot?

by laurasomi 11 Mar 2019

I still dont get any emails from your site Alice

She's not answering all emails about log in because there are so many. Check the site to see if you can see the discussion threads for help. I will also send her a link to this thread so maybe she can help that way. She also said that she thought everything was fixed yesterday so try again.

Also when waiting for a reply remember the time zone differences.

1 comment

by irenewayne 10 Mar 2019

Isn't she in Australia? I am

I also am still having problems. I was able to log in with the new password, but that's it. The site won't let you do anything until you change your password, but it won't let me do that. I've tried to type in a new password and also tried to copy and paste a password, but nothing works.

2 comments

by irenewayne 10 Mar 2019

same here

by laurasomi 10 Mar 2019

me too

I jumped through some hoops but got it! Yeah! then it said I had to change my password, which I did, and said it again, with the profile saved so I just went though and checked out.

Thanks everyone. I will keep trying as this is such a cute alpha

had the same problem for days. But I managed just a few minutes ago, with the new password she did send to log in, and to reset the password. So just try again with the password she did send you. A new lovely font starts today. Good luck.

I have the same problems….

Mine works now, but still a bit glitchy. Darling new font and I got the design.

Hi Irene, yes she is still on here. Her avatar is fannyfurkin.
I've added a link on her last post here for you. I don't know why you can't contact her on her site, but I've not been on there so can't help you out. I hope you are keeping cool up north. Here is an email from her this afternoon. Love Chris
"Good Afternoon,
I would like to apologize for the premature email that was sent out asking people to change their password, I did not realize it would be sent out by the system as I was adding users so it went out before the site was ready for visitors. This meant that a number of people have had a very frustrating experience so I am very sorry about that.
I have not replied to the large number of emails that I received about this because I felt that my time was better spent fixing the problems.
I believe that it is all working now and you should be able to login with the password that you received or by resetting your password. Your old password will not work as it was encrypted so I could not transfer it.
So I hope everyone can get logged in because I don't want you to miss the new alphabet and the bonus freebies, The New alphabet is the Cute Animal Alphabet. The A will run for about 2 days so don't panic, the bonus designs are the Steampunk quilt block designs that I digitized for my throw quilts there will be one new design each day from this set, there are 11 in total. If you love steampunk as much as I do you will surely find a use for these designs."