It is a fully functioning 30 day trial. Try turning off all adware and tracking blockers. Sometimes they will render sections invisible so you can't see "next" buttons and stuff. If that doesn't help switch to a different browser and try it. If you only have 1 browser you can download Edge, Chrome, Opera, FireFox, etc. and don't add any extensions, just keep it simple. If it still won't finish, I would give the company a call. They will be glad to help you because they want you to try it so maybe you will like it and buy it!!
Are you using the 6 free digitizing lessons through John Deer? There are lessons on YouTube that you follow step by step. Here is a link to subscribe.
https://www.digitizingmadeeasy.co...
It states, "To begin, we’ll introduce you to Hatch embroidery’s working environment, explain how to load native files, and save your designs so you can embroider your samples on your machine."
You might also want to join John Deer's Embroidery Legacy group on Facebook.
I haven't used this yet, myself, but I hope that this will help you.
Most trials do not let you save any of your work. That would be like giving the software away for free. Have you tried Embrilliance? Easy to use and reasonable cost, you can purchase modules as you need/want. Hugs. Nan
I believe the Hatch 30 day free trial is a full functioning complete software... I have tried it myself...