I have not used that service but I would think that as they are the manufacturer they would probably do a good job, reading their page it sounds as if they take a lot of care to sharpen and repair your scissors. Maybe someone else has used the service and can speak from experience. I would give them a go.
Thank you. I called and got a recorded message with an email. I sent an email several days ago with no reply so that concerns me. I saw a 5 year old Reddit thread that says they do a good job on the scissors but don’t communicate.