Don't have a Janome, but when I had that problem with my Viking SE, the repairman just adjusted it a couple of clicks and it works fine. ALSO is it just when you are doing the "fix" or "baste" stitch? If so, start the design, let it sew a couple of stitches, stop it, then hit the "fix" button to fix it in the hoop. Then go back to the design. It SHOULD go back to where you stopped...but if it doesn't (I've not sure what a Janome can do) you have only sewn a few stitches, so just start from the beginning. Hope this helps. And welcome.
Sorry dpickel I do not have a Janome. Wanted to welcome U to the Cute site. I'm sure some of the janome users can talk with u about the machine & possibly tell u what U need to do. We r glad to have u with the cutes.
I have 11000 my auto thread cutter stopped working do you know how to get it to work again , when I got the machine upgrade it just didn't work ,but it used to come upwhen it was working,
Bringing this back to the top for you. I have Janome 300E, I have to cut my own thread, hee hee hee, can't help you there. Best of luck, Marji