Jude, I really hope you have solved your problem by now - 229 days!!! Flowers to you girls who answered, it's good to know that if a question gets forgotten that someone sometime will answer. Happy Valentines and a terrific day everyone.
Girls, this wound up in the not answered site by a glitch in the site. (see after jude3944 the number 228 days ago) She asked this question last July and got it resolved. But aren't you sweet poppet and clawton to try and resolve her issue!
Opps! Have to be more observant. I usually notice it on the answers but on the questions just never noticed. Thanks! Have a good one.
I'm not sure but have you tried to go through "My Account". Also you may want to use the "Contact Us" link at the bottom of the page. I have done before with a problem.