Can't help, I've never ordered anything from them, but bet some other QTs can help u out *
I have and it took a while! Just remember that they are in South Africa so keep the time difference in mind! At the moment it is 13h11 Sunday here, so you may only receive a reply on Monday as a lot of people do not work on a Sunday here!
At times I have found they are a little slow to respond though - so please be patient and just resend your email if you have not had a reply within 24hrs - that is what I would do!
*4U!
P.S. NO affiliation at all with them!
Thanks for the information! I will continue to be patient and hope to hear back from them.