does anyone know my question about janome memory craft 5000

Did you buy your machine from a dealer, if so phone them unless it is the middle od the night

I can't help with this sorry but ring Janome service in your state - I found them very helpful when I had to deal with VISTA- aaahhhh.
Do a internet search for Janome in your country.
hope this helps
hugs and sparkles from minicow