This is true of all websites, e-mails, etc. Sometimes the photo is in the wrong format, or is too large, or the link to the PHOTO is broken. The link to whatever the photo represents will still work. As for the free designs on Cute, you can also check on each page for the free design, and look at the new current designs, too. You don't only have to go from that photo, you can click on the blue bar at the top of the page. Home, Designs, Redwork, Alphabets, Lace, Applique, Cross Stitch. Those underlined words are each links to those sections of the Cute catalog. Best of luck, Marji