When I resize a design (smaller) I have to hit the "center the design" button or it thinks it's still outside the lines. So try that if you have one & see if it works.
on my computerprogram I can make patters smaller and then download them. Look at your hoop how big it is and make it the same on your pattern in perc. example with 20 % smaller. don't forget h and w the same. I hope it will help Yvonne
are you using PED? Double check at the left top of the screen and make certain you have the proper size set there. Also, I notice on my machine format that while it is a 4x4 it will only accept files 3.93x3.93 or smaller.