rang the dealer and they have a newer full version on sale so i opted to but that rather than wait till they sent this one away and got it fixed and not knowing what i would have to pay for that and did want to upgrade in the future anyway. So i feel it must of ment to be as in the future it would cost me much much more... And i will have it Tuesday rather than waiting for an unknown time. So for now i will have to play with my quilt machine I have 4 quilts to quilt and i have had this machine and frame set up for months and not used it yet. I have all my projects set out for my cute projects ready to go.