What should i do?my machine has been in three times this month to be repaired and i have to take it back in the morning again......not happy.

Yes, Janome is a good machine.
Let's eliminate the obvious. You do have the foot up when you thread your machine? Good.
Next, when you thread your machine, have a close look at the gap on the front of your machine where the thread goes. Make sure it is all the way in. If it isn't, you will have to rethread it and try again. If this happened, the thread would have worn a groove inside the tension thingy and will just slip in there all the time.This means that it is not in the tension thingy properly, therefore you have this problem. I don't know how clear this explanation is. I had the same problem. It is not the fault of the machine.
My dealer was able to fix it by sanding the groove down a bit, but I still have to be careful how I thread my machine. He told me eventually I will need to get it replaced, but so far so good.

Keep us posted as to what the problem was! Yes, it's a tension problem, BUT it's the tension the machine is giving YOU that's the problem! (It well could also be the machine tension).

Short of jumping up and down, I would "back them against a wall", so to speak. Tell them that you are NOT HAPPY, and keep telling them that. Do not soften up regardless of their excuses and or explanations. If they see that you are not impressed with their stories, they are more apt to take you seriously. Then, discuss repairs versus trade in or replacement, and definitely do all that you can to get a loaner while they have your machine. They certainly owe you that much! I have found out that being civil but FIRM goes a long way with negotiations. Good luck. Please let us know what the result was. Barb

Thankyou cuties,i will be taking my machine in this morning,yesterday i was so disapointed i have many embroidery projects to finish for christmass. I have another sewing machine so will catch up with some ufo's not as much fun as embroidery,and maybe some housework. hohoho. Heather

Wow Toet--you must have the patience of Job. I would be tempted to drop-kick it off of a bridge, but then that might hurt :) Make that shop give you a loaner while they fix yours. "The squeaky wheel gets the grease!"

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by toet 01 Nov 2009

Yes i have wanted to drop it in the ocean,i will keep taking it back,maybe i will take my bed with me,hehehe

I have had mine in 3 times and this time it has been there for over a week this time
I called Friday and he said we ordered a mother board for it yestersay may have it done monday .I am sitting here waiting for it so I can get out some orders that is why I bought a new one in the first place did not want to sit and wait for the old one to be repaired.
I feel for you .I hope they get them both fixed soon it is awful to sit here at Christmas time with out a machine.I have 14 items that needs to be out by the 5th. the lady wanted them done for a quilt show.

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by toet 01 Nov 2009

It sounds like they have found a solution for your machine,hopefully you have no more problems. Gosh today is the 2nd in AUS. you will be embroidering in your sleep.

I feel for you! When I first got my Brother 700II, I had the same problem. I think I sent it back for repairs 4 times in 2 1/2 months. I was so frustrated I could scream. I actually had gotten a new machine 2 of those times. I guess the third machine was the "charm". I have been very fortunate with the last one. SO FAR...don't wanna jinx myself!! I hope your problems are solved quickly and satisfactorily!

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by toet 01 Nov 2009

It seems like embroidery machines take time to break in like horses,lol

Whatever you do, take the 'problem' stitching with you! Take your hoop with the design you're trying to stitch out, your thread, your bobbin, everything! First, it helps the serviceman see what the problem is exactly. Second, it may be something you're doing, the design is doing, the hoop is warped, heaven only knows. If the serviceman puts on his hoops, his material, his thread, you never know where the problem actually is coming from. If you're having problems with a t-shirt, and he hoops up a piece of quilter's cotton, that's no real test!

Also, don't just tell him the problem, make him plug in the machine and run the problem right in front of him. You want to make sure he sees what it's doing. I'm not normally an advocate of 'obnoxious', but after dragging the machine in three times, I think you deserve to be a bit, um, loud. Let's call it 'persistent'. Don't take no for an answer when he says 'I'll check it out and get back to you." Simply say, "No, I want to have you look at it with me, I can stand here and wait all day if necessary. Then I can talk to your customers, too." Say that 'sweetly', hee hee hee, I'm sure you know how. He'll get the point.

I am so sorry to hear this happen to so many people! I just want to say that my dealer, Super Stitch in North East, PA, USA, is one of the finest dealers on the planet. Rick, the owner and machine repair person, looks at the problem WITH you, and diagnoses it in front of your eyes. Often he does the 'fix' right then, because with my Janome 300E it's usually something very simple that needs to be adjusted. Um, usually because I've messed it up somehow, hee hee hee. That man has unlimited patience with us, he deserves a Gold Star, for sure.

Best of luck, Cutie, and get the service you're paying for this time! Hugs, Marji

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by toet 01 Nov 2009

I have tried all the above,my dealer and his wife have gorn out of their way to fix my machine,i think it needs to go back to the manuacture,it has had problems from new. It is very frustrating,this close to christmass,evan though i start in January there is still alot to be compleated. This morning i have packed up my machine plus the hooped design that i was working on and other samples that i have done to show them. Also a basket with hand sewing that i intend to do while i sit there and wait. The problem is that it will compleat one hooped embroidery ok then each one after starts to loop underneath,by the time you have embroidered four or five hoopings it will have a birds nest underneath. A few days ago they thought it was the bobbin holder and a new one was put in. Befor that they were working on the tension. It is a well know brand machine,at first i thought it was something that i was doing or not doing right. I go to classes at this outlet,they have told me my technique is fine. It shouLd be replaced with another machine,i very much dought if that will happen. Will keep you updated. Heather.

Jump up and down and scream - well - that is what I would do - I suppose - go to the repair shop - let them know what has happened - AGAIN - ask them how they are going to FIX it this time - so that you will not have to be back. Hugs!

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by daisy530 01 Nov 2009

You got yours fixed in record time, so jumping up and down while screaming must work. Or maybe the shop didn't like you camping out in front of the door with your sleeping bag, mumbling "open, open, open." :)

by toet 01 Nov 2009

MM i could give that a try,how does that go,i would love to see you do that it would be funny.hehehe

What kind of machine do you have, and what does it do, or not do?? What ever kind it is I do not want one. Good Luck. H&*.

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by toet 01 Nov 2009

JANOME 9700 They have a good reputation.

by dlmds 01 Nov 2009

I traded my Janome in for another machine about 3 yrs. ago. Hope all works out well for you dear.

Oh, my! I'd make them test whatever was supposedly fixed in front of me before I left with it this time.;)

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by toet 01 Nov 2009

I did last time it seemed to be working fine,i watch them working on it.

I do not blame you, I would not be happy either. What exactly is your problem with it? If it is a fairly new machine, you should request a replacement for it. What does your dealer say about all this?

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by toet 01 Nov 2009

We havent talked about replacement as yet,they seem to think it is a tension problem. Today when i go in i will ask what my chancws are,maybe i should jump up and down,[hehehe] can you talk when you are jumping.

I would not be happy either

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by asterixsew 01 Nov 2009

Marji has given you some excellent advice, good luck to you. Having a dealer that you trust and gives good advice, service is so important. Hope to hear postive news very soon

Toet, whats your machine doing????

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by toet 01 Nov 2009

Hi there,it is looping the thread underneath,starts off about every ten stiches by the time you have done a few hoopings its looks like a fringe with big loops that would look good if you were making santa's beard. hohoho