by lenamae 22 Dec 2009

something I would regreet. this machine will be 6 months old in a couple of weeks warrent is half gone and it is not fixed yet. wWhen I go back I am going to tell him I want a new machine and I will not take no for a answer.

THis just ruined my Christmas hollidays
Lenamae

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by 10tje 23 Dec 2009

how awful for you, my machine was broken yesterday and I can not do without.
but tomorrow is repaired.
It's probably going to cost a lot and think that is not fun.
I also always keep the same problems.
But now he is completely jammed.
Lots of strength with your machine and yet I wish you happy holidays.
greetings 10tje

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lenamae by lenamae 23 Dec 2009

thank all of you for the advice I did go to the shop today and took the machine and every thing that goes with it back I told him I brought it back and would not take it home with me any more all he said was I will get you a new one .I will call tomorrow and order it.
it may be after newyears before I get it but I have a dear friend that said I could use hers if I needed it.

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by juanitadenney 23 Dec 2009

Sorry to hear your having problems and hope they get resolved. Just curious as to the kind of machine you have. Good luck, can't give you a hug but here is a flower. *

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lenamae by lenamae 23 Dec 2009

thank you so much I could have used a hug yesterday but the lady that I was doing the stockings for huged me and it just made my day.she is My vet I take my dogies to.

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by toet 23 Dec 2009

Lenaname i had the same problem,it spent most of this year in at the dealer. After three years of this i took my machine in to the dealer and told them i wanted a new machine,that i didn't care what mountains they had to move to do this!!!!. I now have a new machine and it sounds so much different than the one i had trouble with. [THIS WAS ON THE NET 03.12.09]UNDER THE TRADE PRACTICES ACT,CONSUMERS HAVE THE RIGHT TO ASK FOR A REFUND,REPLACEMENT OR REPAIR IF A PRODUCT DOES NOT LAST AS LONG AS 'REASONABLY'EXPECTED. THERE IS WIDESPREAD CONFUSION AMONGEST SHOPPERS AND RETAILERS ABOUT THE SITUATION. BUT THE LAW IS CLEAR EVERYONE HAS LEGAL PROTECTION UNDER THE STATUTORY WARRANTY IF THE PRODUCT IS FAULTY OR NOT FIT FOR ITS PURPOSE. A STATUTORY WARRANTY IDIFFERS FROM A MANUFACTURES WARRANTY BECAUSE IT DOES NOT COVER A LIMTED PERIOD. INSTEAD IT WORKS ON THE LEAGAL ASSUMPTION THAT THE PRODUCT WILL GIVE REASONABLE SERVICE FOR ITS PRICE,AGE AND QUALITY. FOR EXAMPLE,YOU COULD REASONABLY EXPECT A REFRIGERATOR TO CONTINUE TO WORK WITHOUT FAULT FOR AT LEAST FIVE YEARS AND A MOBLE PHONE PERHAPS TWO YEARS. MANFUFACTURES AND RETAILERS LACK KNOWLEDGE ON WARRANTIES ALMOST TO THE SAME DEGREE AS CONSUMERS....Good luck,don't back down when you know you are in your right.

1 comment
lenamae by lenamae 23 Dec 2009

Thanks so much for this info. wish I had had this weeks ago. I called brothers and they told me all he had to do was request a new one to replace the bad one so he is going to do that.

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by castelyn 23 Dec 2009

Oh no. I would also not take NO for an answer. Hope you get it sorted out - Hugs Yvonne

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lenamae by lenamae 23 Dec 2009

I am getting a new one yea .thanks for the advice I was nice to the man and every thing I am just not a mean person but I was about to get that way but I waited untill to day and prayed that I would not get ugly and I did not .I am getting a new one

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by crafter2243 Moderator 23 Dec 2009

I can't believe this is still going on. Stick to your guns and insist on a new machine. Go to the manufacturer if you have to. Let us know what happened.

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lenamae by lenamae 23 Dec 2009

5 months it went but I think it will be ok now he told me he would get me a new one .I just can't understand why he waited so long to admit he could not fix it .

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by shirlener88 22 Dec 2009

Lenamae, I am sick to hear this, not as much as you - but still am. I feel awful for you and wished that I could put my arms around you and give you a big hug. I would also invite you over to work with me on projects, too. You stick up for yourself and get a new machine.

1 comment
lenamae by lenamae 23 Dec 2009

Shirlene he said he would get me a new one said he would order it tomorrow.
I huged him and he said don't wporry I will get a new one and I am sorry for the inconvences he just did not want to admit he could not fix it.

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by lbrow 22 Dec 2009

Lena I am so sorry. I know how u feel. If u remember I had problems last yr & got my machine back 2 weeks before christmas so a lot of things did not get done 'till after Christmas. Hope they can get you fixed up. *

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lenamae by lenamae 23 Dec 2009

I remembered when you were having so much trouble I cried a little every time you wrote about it . but it does help to tell some one once in a while . he is going to get me a new one so I am so happy now.naybe I should wait until I get it to be so happy.

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by marymilf41 22 Dec 2009

what ever you do get it done before the warrenty runs out and make sure that if they give you a new machine that the warrenty is good on that one for as long as this one was if you dont get no ware with the sales person ask to speak with the maneger good luck sorry to hear that it messed up christmas for you as i do understand that if mine broke i would be lost right now i wish you all the best merry christmas and happy new year mary

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lenamae by lenamae 23 Dec 2009

Mary I did today and he did not give me any trouble about it I just said I am not takeing it home with me any more and he said Ok I will get you a new one. Praise the Lord .

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