Tutorial on membership says how to download but the website tells me I have no membership, how do I activate??

I do not know what to tell you, I renewed my today and was able to download inmediately.Happy New Year.***

Check under "My Account". There it should tell when when it would expire. If you paid for it and it doesn't show I would contact Veronika. She always gets it straightened out. Good thing would be to supply her if the confirmation number of the purchase and through which company.