What great news. Then today Saturday, call from Spotlight. They have decided to refund my money for the cost of the machine. I went in and asked what had happened as I had the call from Brother. Phew, dont ask, the reaction was not good. Never mind I have my money back and a new MB-4 machine arriving Monday.
Helen
39739
I am glad it worked out for you. Brother can be difficult to deal with and I am saying this as a former dealer of knitting machines. I am sure Spotlight deserves the Brownie points.
1 comment
by moyed
17 Apr 2010
Brother wanted spotlight to lend me an embroidery machine for 2 weeks while mt wee one was being fixed but Spotlight said NO. No brownie points for spotlight very rude salesperson who begrudgingly gave me my money back.
Helen
109774WOW that is great! I'm glad Brother does stand behind their machines. But for Spotlight to refund you the money was even better. Were you the one that bought it from them and they told you it was new, but it wasn't? I thought I saw someone on here that had that problem. Well Great news anyway!
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36693
145791YES!!! Keep on sewing. I love happy endings.
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169064Congratulations. Happy sewing on your new machine
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115775well you were lucky i have to have my brother 700e fix and they had it for 3 month or more
1 comment
1512Great News! I am sure you will much happier now! At least you have been refunded for a not so good machine! Sally
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