I have the Creative Vision and have had the problems you are talking about. Had to take in for repair. Do you know if this works on the Creative Vision or just the Creative 2. Would hate to mess up this machine.
Thanks,
i shoud imagine that they are basicaly the same top design. look to the left hand side of the machine oposite the dog leg, that is where the other metal strip is. just use a small screwdriver to push it over towards the right hand side you do not need much preasure to do this, when it comes to a stop it has released the dog leg and the thread cutter, as you push it back it will again lock down the dog leg and the thread cutter.they did this so that the knife blade can be changed on the cutter.
send me an e mail baggybum1@yahoo.com and i wil send a photo prompt you can see wha t i mean i put this up in the phaff group and they have used it there no problems. annie in the uk