I am not an expert in this area, but most 32 bit programs don't work right on the Windows 7 64 bit platform. I think I would call Embird for customer support, even though they told you to follow the help instructions. Since that did not work, I'd give them another call. I actually bought an old refurbished computer with Windows XP SP2 so I could run my artista software version 2 from 2000, because it's not compatible with newer Windows. You may want to Google "running 32 bit software on 64 bit system" to see if Microsoft has a workaround. Normally, Embird would have to make a patch to make the older version work on the 64 bit version. They may or may not have done this. Sometimes they just make you buy an upgrade instead to a later version.
Do you have any old computers laying around you could put your old software on?
you can run 32 bits on the window & I have it on my lap top and have not figured it out yet.
Lenamae