Sometimes when I download a design I get a message that says the file cant be read. All I do is put in in the usual file then go into Wilcom Truesizer, load it there and then save it back into the usual file and it works. Hope that makes sense. Margaret
I didn't look at mine until just now. It opened up fine. I downloaded in ART also, so I rushed to check it. So sorry there was a problem with yours.