This is a problem that some sewing machine mechanics are not picking up with the Janome 300E. The fine top tension Spring is broken ( I have checked this machine today for Purplerose }Having this problem myself but I had both Top springs completely collapsed . Been trying to sort for over 2 years . Mine has seen 2 mechanics . Finally some joy , I hope . Plus her bobbin case was worn really bad . So something else to keep an eye on girls .hugs....me
You may find that a new bobbin will help. I bought a complete new bobbin to use for reverse stipple work using a pearl thread in the bobbin and ordinary thread on top - It cost around $18AUD. Hope this helps.