another thing I have been told is for over 10,000 stitches you use a second piece of stabilizer, the better the foundation the better it will embroider. consider it just like a house if the foundation isn't good the house will have cracks in the walls.
I just want to say WELCOME! I see you have your answer and good advise on stabilizers. Now we have to teach you how to upload your picture. Download your picture in a file on your computer, I have mine in a file called quilts and crafts, but name it what is easy for you to remember. Then go to the tab Projects in the upper right corner, Click on "Upload your Projects" on the right, then give it a title,give your description, then browse, then add keywords of your project if you want, then save. It's that simple. Hope you try it soon.
Could be that you didn't hoop tight enough but it is probably because you don't have the right kind of stabilizer on the fabric. Also don't stretch the fabric. If you stretch it when you are done and unhoop it there will be puckers and wrinkles. If the material is a knit it is easy to stretch it without thinking. Using a tear away when you should use a cut away is also a factor. Here are some tips from a site I saved.
Hope it helps.
A.B.C. Newsletter
The heavier your fabric is, the heavier weight backing.
The denser your embroidery design, the heavier weight backing.
Stretchy and not stable fabrics work best with cutaway backings,because the cutaways can be removed by cutting them away, without stretching the embroidered fabric in process.
If you embroider on some kind of light cloth (like T-shirt),use thin,translucent NO SHOW cutaway.
Stable woven fabrics usually work well with tearaway backings,because when you tear away the excess of stabilizer, fabric that is stable won't stretch or get deformed.
well done, I quit. Called where I got my machine and am taking it to them with the things I did and see if they can help me figure out what I did wrong.