Yesterday asked about MC11000, I can download designs but can't get my machine to recognize them from my new hispeed internet laptop & vista software? Any suggestions short of calling Cus Support?
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I would love to be able to help you but I really don't understand what you are trying to do. I have the MC11000,hi-speed internet and vista. I download the normal way and transfer to my machine, either by flash drive or directly from my laptop. I normally use the flash drive as I have the design saved on my hard drive. Wish I could help you more. Carol
1 comment
by maggi12
31 Aug 2010
Thanks, I called Janome and spent 3 hours on the phone with a tech who got on my machine but only downloaded Janome designs, after I hung up and tried to download other designs my machine doesn't pull up the design. How exactly to you transfer the design to your flash drive? Maybe I'm missing a step. My thanks for any help you'd like to offer.
12165Check for the updates to your software on Janome.com. I have a brand new pc with Windows 7 & a Janome MC10001 & could not transfer designs to my machine either. After checking with my pc guy I called my Janome dealer only to find out that there is NO software support for my machine so I'll have to invest on a digitizer. While trying to upgrade the driver for customizer 10000 I did notice that it does support Vista (but not Windows 7). You might want to check it out before you do anything else. Maria
1 comment
by maggi12
31 Aug 2010
HI, have you check with Janome Tech support about your Windows 7? I think they now have something to upgrade so you can use. I spent 3 hours with a tech but still can't download so guess I'll buy a used laptop with XP so I can continue downloading designs!
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