I have just used the contact button to request that my details be changed, I have not heard back yet but I only did it yesterday and it was Sunday. I did not want to start a new account. I will let you know how that goes.
Alice
I changed mine some time ago by using 'contact us' and asked for it to be changed, which was done - don't remember exactly how long it took.
I would ask with the "contact us" button. It may take a while but I'm sure you will get an answer.
I do not know the answer--however I am sure someone will. I would also like the answer. H&*