I have generally found the customer service on the embroidery sites to be very good. Especially Embroidery Designs. They really go out of their way to help.
Good customer service and word of mouth is the best way to build a business.
Thanks for the posting. It is always nice to hear about good customer service. We hear so much about bad companies.
I've always had great luck with anita also gerry. She is very prompt in getting back to you & helping you out.