thank goodness now you can keep sewing. Something like that happened to me just before THanksgiving. I was sewing along and heard a ""pop,clink" and tried to see what happened and on my PFaff Creative 2.o it is all enclosed, and of course only the repair person had the tool to open it up. Took it into my dealer and the uptake arm had actually broken. He fixed it while I waited. Thank goodness . Have happy holidays