I had that problem months ago in spite of them sending me an email telling me of the Freebie. I subsequently heard (only this week) that she is closing the site down due to family commitments but will have a blog soon.
I tried that site weeks ago. Logged in wrote to them about the trouble. I finally just gave up. I refuse to spend money there if they won't fix the problem.
I e-mailed them the first time and have not heard from them...I know what you mean ;D *2U
I do believe that you have to be logged in on this site first - have you done that? I can't get in either - it must be a situation with the site - give them an email to heads up - so they know there is a problem.