and for some reason my setting will not let me. I have done all that it said to do, and its not working. Iva

I DID IT, went to my lap top and it worked great.

Did you send them a mail? Maybe there is a way that they send you a request for payment (that's what my machine-dealer does when I need something he hasn't listed in his shop) and then in return the designs via mail? Hope you can get them :o)
Greetings, Bettina

Have you seen the Snoberries at kreationsbykara.com They are adorable and on sale now.