machine, but having problems with the software. Any ideas??

Have you got 4D with your machine? I only have the 4D communication software (which came with the machine) and installed that on Vista, but according to the manual it can be installed on XP as well.
I have not yet used it as I don't send designs directly to the machine but put them on the USB stick directly from Explorer. By the way: I made several subfiles on the stick to make access easier. It takes a long time looking for a design if they are all in one file.
I can't answer your question, maybe you could contact your dealer for help - they should have the knowledge.

I had problem with sight it. But, the technician did a conversion and got. Good luck!

Depending on the software, I got Sew What Pro and had to download a fix from their web site I forget the computer wording, the program I bought was XP but I had to download a fix for it. Maybe contact the company that made the program. Also check to see if your is 32 or 64 bit computer. This was a problem I had with one program. I put it was 64 when it actually was 32 bit computer. Hope this helps sorry I can't explain better. Might do better if you tell us what program you have. Sara

All I can think of at the moment is that maybe you bought an older version of software and loading this onto a Vista computer. I believe that can create problems.
someone else might be able to help further with computer info and software info etc.
wish you luck. I especially had XP put onto my new computer so that I could continue using my 3D software.

1 comment

by nahs220 01 Jan 2011

We have xp and it said to load it on xp so it being vista is not the issue. Could be operator error, but hubby tried also.