http://answers.cuteembroidery.com...
I am now finding the site confusing to say the least
Didn't have a problem with the boys, but did with one of the shoe kids. Downloaded it 5 times and it wouldn't open either time. I gave up.
I have downloaded all the free boys and received the files correctly. Correct link is below.
Have you tried downloading in a different format? I downloaded in .jef .