Return the pedbasic and get the pe-design lite. I had lots of problems until I did this. Ped Basic is NOT compatible with Vista, I do not know about XP. I did everything they web site and the sales rep said, and still nothing solved my problems. I could open it one day and the next I got error messages even after deleting and reinstalling. It took several days of calling one specialist after another, but I finally got to the point where they had to admit they couldn't help me and said to return it. Pe-Design will cost more unfortunately. I wish the sales reps would know what will and WON"T work BEFORE they sell it to you. GOOD LUCK!!!!!
Hopefully your problems will get them to ask questions BEFORE selling to the next person.
Here is the link!
http://www.brother-usa.com/downlo...
I hope this helps you. This program has been very hard for me to use. Sometimes I can't get it to work for anything. Good Luck. Go down the list until you see ped basic. click that and it will go to download page.
http://www.brother-usa.com/downlo...; I just tried it and it is working. You will have to put in your machine model
This could be a matter of a different version of PES. You should be able to see which version PEDbasic needs and which version your EZ lettering and MW write. I don't know EZ or MW but can you save in different versions? That should be in your manual.