I am not sure what instructions you are following - so I will add these here:
1. signin
2. go to MY ACCOUNT
3. click MY PROFILE
4. click PERSONAL INFO
5. fill in as much INFO as you care to in the ABOUT ME box.
6. Upload your photo in MY IMAGE - click the BROWSE button - find you photo file on your PC - highlight it - click OPEN
7. click SAVE button
you then should see your PROFILE updated.
thank you- when I click My Profile that's when the blank screen appears- nothing else- I'll try again when I go to son's place later today-need to sign off now
hugs and sparkles from minicow