i have tried the down load package it does not work

I had trouble with a download when upgrading for my Pfaff. I have windows 7, so naturally clicked that box during download and it would not work!! After talking to the "phaff lady", I discovered that my Windows 7 is a 32bit [not 64bit] and subsequently I had to click the XP download box. Then it worked!!

I know you can get Digitizer Pro to work on Windows 7, because my friend Deb and I both have it. I run it on XP, but she got a new laptop with Windows 7 on it, and she does run the program. She knows about computers, though, and me, not so much. I'm thinking maybe she runs it in an XP analog? I'm going to be talking to her, I'll tell her I saw this question and hopefully she'll be able to log on and give you some answer. Best of luck, Marji

Welcome to the Cute family, I am sure someone will be able to help you Hope your problems are soon a distant memory

Not sure if this is what you need try the attached link and see if it will help you. I did a search and found this.
http://content.janome.com/index.c...

Welcome to the Cute Family!

Definitely contact Janome or your dealer. I belong to a digitizing group in which many members have upgraded to Windows 7 and were able to get their Digitizer Pro software to work. They did not have to buy new software. Some have had trouble with Windows 7 but did get help and are able to use their software. Don't give up-you can do it!

I hope you get this sorted out with the assistance of the Help Desk without extra cost. I not so long ago needed to upgrade to Pro/MB version so I could use a USB connection instead of the antiquated ones we used to have.

Cannot help but welcome to Cute! Hugs Sally

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Welcome to cute. You are going to love it here!!

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contact Janome headquarters in your state or country with your problem- I had awful trouble with compatability Vista vs Janome software but was able to sort it out by contacting Janome's Service /Problem Department. Hope you are able to get back to using your programme soon.
hugs and sparkles from minicow in Australia

Welcome to CUTE and I hope someone comes along to help you with your problem, I cannot because I don;t use that program. Sorry.

I am sorry but I don't know anything about Digitizer Pro but wanted to welcome you to this group. Hopefully someone will be able to let you know how to solve your problem.

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Welcome to the Cute Family! I've just given you your second flower.
Do you mean you will have to pay for an upgrade?
Is there an email address to ask for help with the download?