I had problems with 2 spools of new thread I just got from Thread Art. E-mailed them this morning. 45 mins later came reply. They appologized for inconvenience and are sending 2 more spools :)

Joanie, that is so wonderful to know - much better than them hearing that you complained and we all decided not to buy from them - Hehehe! *4U

I like places that give good service joanie. There's nothing worse than having to hassle with someone over faulty goods, is there. Hugs and a flower for you sweetie.

Now that is nice. I complained to Sulky about the snap spools always breaking. Did not get any thread, but I complailned about the storage box for the thread, and got a new one of those. But, that was nice I thought. How are you liking the thread? I have not used their thread.

I used them also, and they were terrific to deal with. Get my pre-wound bobbins from 'the personal touch' and they work great also.

1 comment

by joaniessw 17 Apr 2008

Thank you, I may check them out yet. I only have 7 bobbins for my emb mach and not that I'm at it lots, boy do I need more. I have about 5 doz for my reg mach. *4U