it said to do in the book. Checked the needle, for thread tangles, the bobbin, had just cleaned it out the day before.... got it to work but it is all out of whack.... won't do anything right!

Well, Lillian beat me to my answer, unplug, wait a minute and plug it back in. Kind of like rebooting a computer. I've even had a newer TV act up on me and after I unplugged it and waited a minute the problem was solved. This stuff today is just a wee bit smarter than we are sometimes. Good luck!

I contacted a Brother rep on-line and received this answer in my e-mail this morning.....

Hi Diane,
I wanted to respond to your question you posted on my embroidery machine website.
At one time or another, I have used every Brother embroidery machine I talk about on my site, and have NEVER known any of them to have a stitch limit.
Much less freeze up due to such a limitation.
That is absurd! Where did you hear this from?Embroidery machines of today have built in computers and there is always the possiblity you may run into a problem there, regardless of the brand. But Brother makes the best, most reliable embroidery machines on the market in my opinion.
I did have 1 machine freeze up on me once but it was an older model Brother HE 240, I believe. However, it had nothing to do with a stitch limit. I called Brother's support line and they helped me fix the problem.
If you decide to get a brother embroidery machine, make sure you register the product. And if you have a problem, just go to the Brother website and call the support line. I have always found them to be helpful.
I will say, some of these machines come with built in embroidery designs. And you can download more embroidery designs into the machine. But I recommend getting a machine that has a USB port. Hook up an external harddrive to the USB and store your designs on the external harddrive. That way you don't eat up the internal memory in the machine itself.
Hope this helps you out! Let me know if you have anymore questions
Regards,
Martha

Included is the link to the site I found her on.

2 comments

by snowbird42 15 Aug 2011

well done it sounded a little off the radar "a stitch limit..use only 2 or 3 times a week what is the point of having a embroidery machine" good on you girl i would certainly have a few words to say the the person who told our cutie this fairy tale....soozie

by mjdg 15 Aug 2011

I have an email in to the Brother site but have not heard back yet. It is a "service count" and under that it has "total count" You are supposed to get it serviced when the total reaches the service count. I was never told that and didn't pay any attention to it.
The woman at the store acted like it was all my fault for sewing too much on it. She said that the machine's service count should not have been reached for at least 2 - 3 years!
I can't wait to hear from Brother myself, and talk to the repairman.
I could not get into the machine but could look down in it when I had it apart cleaning and it looked like the gear was chewed up.
I think they need to give me a new machine since this one was only 9 months old. I thought it had been longer but turns out we bought it Nov. 15, 2010.
She told me that if I was using it to sell it could forfeit the warranty. I have used it a lot but only sold 5 bibs! That is not an embroidery business!
MJDG

What a pain! We live a hour away from the nearest repair shop and every time I have a machine hiccup I flinch, hope its an easy fix...

Poor baby. I know it is pain to have to take your baby in but oh it will be so much happier. I know. I just had all of mine serviced. So sad to see an empty room when thay are gone.

I have the same machine. Took it to a "FACTORY TRAINED CERTIFIED BROTHER" dealer who came in ONCE a week to work on machines. It was WORSE than when I took it in. Then I got smart and drove 2 hours to another "CERTIFIED" repair lady who does her own work. It now works perfectly!!!!!! I love the machine, but the "IMPORTED" repair person and that shop no longer get to work on my BABIES. And I have 3 brother embroidery machines I have bought over the last 8 years. And also have purchased for daughter and friend. Good luck.

Yesterday my auto threader froze up on me. I was almost done too. So, I just shut the machine off, it's a MC11000SE, went and fixed me an iced coffee. Turned machine back on, threader went to it's rightful position and my wonderful machine asked if I wanted to go to the last design, yes please and all was well. Hugs..Carol

Have you tried unplugging lon enough for the computer to reset itself? Simply turning off will not do it, it must be unplugged a little while. This got mine to working again once. Mine is a Babylock but computers are all pretty much a like & this was advice from my SIL who knows nothing of sewing machines but a lot about computers & that's really what our machines are./Lillian

1 comment

by mjdg 13 Aug 2011

I really didn't think of unplugging it like you do a PC.... and I have it already to take... and it probably needs serviced anyhow. The service stitches and total stiches are the same - so it needs a "tune-up" I suppose.... Problem is - it seems that machines never work just exactly the same after servicing.... Anyone else notice this?
MJDG

Had this happen to me a while back (I Have a LB06770 Brother Project Runway). Even locked the machine up. I cleaned everything out, and slowly and gently pushed on the needle tightening screw until I got it to go down than slowly and gently worked it up and down on my own. Once I had it moving I gave it a bit of WD40 and then hand moved it up and down a few times. Than I took a scrap of material and did the best I could to get any excess WD40 out of the machine. Mines been working fine ever since. Being as the nearest dealer is over 2 hours away, I was hoping I could get it working on my own. I have fixed sewing machines in the past so I have some confidence in being able to repair machines. I was a bit nevrous about the embroidery machne though, lol! Good luck! I know you will miss your machine while its gone.

2 comments

by mjdg 13 Aug 2011

I am afraid to put any oil or WD40 in or on it.... because it says not to..... I got the machine to run, but everything is so out of whack.... I'm afraid if I keep running it - it will ruin something.
MJDG

by sewfrenzie 15 Aug 2011

Mine says not to also. I figure why should I pay someone else to oil my machine. Every sewing machine I have even owned needs oil. Only oil the gears, which requires you to take screws out and remove a part of the outer shell above the needle. Only use a small drop of oil and hand move the machine to work the oil in. than wipe any excess off.

Bummer... I know how it is when the machine does not co operate.Good luck you are not alone... Suzanne

1 comment

by mjdg 13 Aug 2011

Thanks Suzanne,
I know I'm not the only one! Ha.

I could look down inside (can't take that part off) and can see a little white gear looking thing that looks like the teeth are chewed up...... I bet that is going to cost plenty!
MJDG