I would just send Reen an email. Her customer service is just awesome! Charlotte
Maybe a in-log-problem?
I have another mailadress for all my embroidery-sells than in my paypal-account. This causes sometimes mistakes (even here on Cute :o). Have bought some sets at Bunnycup and my orderhistory is still empty...
Send them an email to help you: support@embroiderygarden.com
Greetings, Bettina