problems. I think that my issues were well outside the tolerated limits of just about everyone. I really appreciated your taking the time and energy to write to me.
I have a resolution to that situation now, and thought you might like to know. I went to a very large quilt show today. Of course there were vendors from all over the state; it was a huge event. I stopped by one booth, where they were doing a demo of a very nice machine, with the largest hoop in the industry. The kind woman at the counter asked if I had ever embroidered before, and if I was looking for a machine. I told her I had a new one that is making me crazy, and that I was considering returning it. She asked a few questions and then my daughter, who was with me proceeded to tell her the whole story. Turns out, this was a booth owned by the same person owned the stored where I bought my machine. She took me by the sleeve and told me she wanted me to meet someone. I met the owner of the region stores. After hearing my issues, he told me that there would be no more repairs on my machine, and apologized for the inconvenience. He said that he would be intercepting the shipment of my machine, and would be replacing the machine and all of the parts with new components. So, HOPEFULLY this is the last of the nightmare.I want to sincerely thank every one of you who took the time to answer my questions and provide support. It helped me to decide. Thank you and WOO HOO!!! I get a new machine and hopefully the grief goes away. Thank you so much for your suppport!!! I do not think I could have done it without such a strong backing. Original conversation below.
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Great news, so glad this situation is being resolved quickly.
20661I'm glad everything is sorted out now. Please let us know how your new baby sings!!
21222That has got to be a big relief to finally have closure to your problem. Enjoy using your new machine.
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24342Thank you everyone for your very encouraging comments. Wednesday I get to go get my shiny new machine and give it a try. I think I'm more excited now than I was when I brought home the first one. Back then, I didn't know what I was doing. Now I do, so hopefully it just sings for me!! Thank you for your support. I couldn't have done it without you!!!!
16302That's great news! Someone was watching over your shoulder to make sure you stopped at the right booth! Good luck!
38558WoW! That is such good news! It really pays to talk to the one in charge....all the way to the top if necessary! Thanks for sharing your story and good news!
19452Power to the masses!!!! I am so delighted for you, now you will be able to enjoy your embroidery work, instead of being frustrated.....Big hug & * for you.
Vicki
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11877What make machine? And I'm so happy for you. I just hope this solves the problems.
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255054I am so glad for you. I can only imagaine how much relief you feel.
48168WONDERFUL NEWS! Looking forward to hearing about the new machine and seeing some projects.
Chrisrie in Germany
15036115771I'm so happy for you.
We've had a few members recently who are having machine issues. I'm glad yours has been resolved in such a satisfactory way.
With luck you should be able to forge ahead now and enjoy stitching at last.
AlmaG.
17214Well, what a great outcome and to find the right person to tell your story to - it was meant to be! Good on you for persevering and I hope your new machine doesn't give you any grief. Love and blessings Chris
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145304CONGRATULATIONS - so happy you went to that show and just happened to go by the right booth and say something with the right person to assist you and work with you. I am thrilled for you dear one.
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