OK cuties I need to vent a little - On Aug 9 I ordered a stack 3 pattern from Clothilde. I ordered online and paid immediately with paypal. Then began waiting for my pattern, after 2 weeks with no pattern I emailed them, they responded to give it 6 - 8 days, hmmm isn't 2 weeks over that? Anyway I got the darn thing yesterday via email after daily rantings to them for my pattern. I'm so frustrated with this company after spending $5 for shipping, waiting nearly a month I finally get it via email. Just a warning for any other cuties that may be considering ordering from them, don't order if you need it in a hurry. I can only imagine if it was something large instead of a paper pattern. Jeez just frustrated I guess.......

Good to know, I've not orderd from there. Please do let us know if you get any better followup.

I would contact them again, there has been a mixup somewhere. Then repost here to let us know. I have used them and never had a problem.
From their FAQ page:
How do you deliver your electronic downloads and what are the charges?
All Clotilde.com electronic downloads are delivered electronically, directly to your computer. You will receive a confirmation e-mail almost immediately. If you have not received an e-mail within 1 hour, please check your bulk or spam folder. If the confirmation e-mail is not located there, check your My Bookshelf in the customer log-in area for your patterns. If you are unable to locate the products recently purchased by either of these methods, please contact customer service.

At Clotilde.com there are no delivery charges for electronic downloads! All purchased electronic download product can be sent to any valid e-mail address anywhere in the world.


To ask questions about an order you have placed or about items we carry, contact customer service, or call customer service at (800) 545-4002, Monday through Friday, 8am - 7pm CT.

1 comment

by bikermomfl 10 Sep 2011

you may misunderstand I never ordered it with auto download, it wasn't available at that time, the time was so long they finally had the download avail. To this date I still have not received the original pattern ordered. I also did contaact customer service DAILY, and only received 1 reply. hence my frustration....

I understand your frustration totally, but I have ordered from them several times and have never had a problem with them. I hope what happened to you is not going to be common from now on. Hopefully it was just a glitch of some kind. But sounds like their consumer people need some re-training! Hang in there!!

I am not quite sure what a stack 3 pattern is but at the end you say 'paper pattern' Does this mean you had to print it out and glue it together?

1 comment

by bikermomfl 10 Sep 2011

stack 3 is the design name and it is a pattern for a quilt.

you received it via a email and they charged you postage that is a bit rude i certainly wont buy from them.....soozie

How infuriating.

Thank you-good to know-sorry about all the problems.

So sorry Karen! It is so hard to deal with people with a computer and get any results..Maybe I should say some people! I think some people use computers so they can blame their problems on the computer. I have never use this company although I get alot of junk mail with their name on it. Thanks for the heads up! At least you finally got it and now you can get busy and get your project done!! Hugs, Linda

Can you report them to paypal? You should get your $5 back!

Thanks for the info. I have been tempted there a few times but have never ordered.
Hugs, Nadyne

Thanks for the warning. have seen this company on the internet and will never use them after reading this. Good that you told us

Flowers all around! A late pattern is not going to bring down our day of Stitching! And we got the word on this company! clothilde is a no go! Thanks for the tip.

Kiss Hug and a flower to make it all better.
annie in the UK

That's naughty! Charging 5$ for an email and then need more than 2 weeks? Don't wanna know how much they will charge for express-delivery ;o)
Hope you get the shipping back and the patterns are marvellous...
Greetings, Bettina

I can imagine your frustration, and absurd that an email costs $5 shipping!. hope the patterns are worth the frustration.*4u

I can only imagine how frustrated you are. Gee are they going to refund your $5.00? Probably not. Sorry for your troubles. I don't think I will be doing any looking at their site. Hope I don't forget the name of the site.

Sorry the proper spelling is "Clotilde" use them with care and only if you're not in a hurry