I went on a different site yesterday. I bought a design. It said that it had immediate download or a message with a link would be coming. There was no immediate download. I did get the message that they received my payment. I sent an email that said I can not figure out how to download. The site has a 24 hour window to download. No response to my email. Has anyone else had a problem like this. It is NOT this site..

Glad to report I just got my design!!

thanks for sharing your story! surely the problem will be fixed. if not, please share back with us so we will know too.

Hope you get your designs. For myself I would not buy at a page with only 24hours-window for download. I'm happy that I can go back to emblibrary whenever I want and dl again (especially when I know I have bought a design there and could not find it ;o).
Greetings, Bettina

1 comment

by alexgrandma 03 Nov 2011

I will never do it again.

Nobbieneezkids.
How to Download Designs

When placing an order on Nobbie Neez Kids, you will be directed to Paypal for secure payment. Once payment is made Paypal will return you to our store. Since you are paying with PayPal your download link will be emailed to you as soon as PayPal processes the order. Some browsers will download the file automatically to your harddrive and other browsers will popup a prompt to download. If you get a popup prompt to save your download always choose "save" when prompted. Never choose "open". Your downloads are also listed in your account section. You get 2 downloads of the design good for only 24 hours.

I do not store customer orders and YOU must make a secure back-up of the designs ordered. I will not replace designs due to computer crash or any other reason. Sorry but I delete all orders after 24 hours due to the amount of space they take up. This would make out web site costs soar.

If you have any problems downloading or need other assistance just email and we will get right back to you. We do have an auto-responder so you will get one each time you email us. But we will answer all emails as soon as possible. Be Patient.

If you did not download at the time of purchase and it is within 24 hours, just log into your account at the top right of the store page and go to the Order History link. You will be able to find the design(s) on your order in the Order History section for download. You can also download the .pdf order invoice in your Order History section so be sure to download and save the invoice of the order for reference if you have questions.

Thanks

2 comments

by moyed 02 Nov 2011

Hope this helps. hugs Helen

by alexgrandma 03 Nov 2011

I could not find the link to download. I did get a download of my pdf order. I had my DIL look at the page and she could find the link. I set 2 messages in my 24 hr time frame and never heard from them. I still have not heard from them. I did get an auto response that I correctly set them an email.

Has the email gone into a spam folder?

1 comment

by alexgrandma 02 Nov 2011

I have been checking my spam folder no email.

Hi there
Hard to offer any advice unless we know the site where you shopped, many here have shopped at many different sites and got to know the sites and designers very well.. and then able to offer advice
big hugs from London
Maria xx

2 comments

by alexgrandma 02 Nov 2011

I did not want to trash a site. It was Nobbieneezkids.

by mooie24 04 Nov 2011

Oh no not to trash the site but to get helpful advice like was was offered here.. different sites have different ways of doing things, Moyed has kindly explained so big hugs to her :-)
glad to hear your got your design.. I have purchased from here in the past and have some wonder cute kiddie designs :-)