OWNERS OF PHAFF CREATIVE 2.00 PLEASE READ
If your machine is still under warranty then return it to the dealer to get free updates to your machine,the major one is the problem of the thread coming off the top thread guide plus they had a problem with the thread tension motor causing intermittent problems. my machine went into for service and all the extras were done free of charge.MAKE SURE YOU ASK FOR THEM.annie in the uk
14995
57492Maybe I am wrong but anytime your machine (any brand) has an update it is always free even if it isn't under warranty anymore. I own 3 Vikings, 1 Phaff and 1 Bernina and have been getting them all updated since 2003 and always free. Now of course I have to pay for machines being serviced but not updates. Juanita in Missouri
3 comments
by eggyannie
14 Jul 2012
some dealers will have a memory breakdown when it comes to extra free work.
Mine went for service but no mention of an upgrade, till i returned the machine the day after i had it back home
by eggyannie
14 Jul 2012
i had had a problem with the upper tension not working properly. the dealer then decided to ask for a Phaff techy to look into it. as i had had to travel over 50 miles three times i asked for a discount on some items i wanted to purchase. I got it too. IF YOU DO NOT ASK YOU MAY NOT GET. annie in the uk
by eggyannie
14 Jul 2012
IF YOU DO NOT ASK YOU MAY NOT GET.
the result is now a great machine made even better
26316
463417thanks for bringing attention to this problem. i don't have a phaff, but if everyone done this with all of the brands the dealers would have sooo many less problems & we could go on with our business of stitching! thanks eggyannie
17727Really important, bringing it back to the top. Thanks for the info, Annie, especially the reminder to ask for the upgrades as warranty work, big money saver if you have this machine. Hugs, Marji
33451