Good morning ladies. I went to pick up my husqvarna yesterday and asked my husq. rep about the problems some of you have been having with your ruby. She said there is no known problems with the Ruby. She hasn't had any complaints from the customers that have bought one. She did say however, that it is possible that there was a 'bad batch'. This happened with the model below the Ruby and they just switched out the defective machines. She did ask what country they were in but I didn't know since we don't have that feature anymore. I'm sure this isn't much help to those that are having problems but maybe it can help you demand a new machine.

The husqvarna's are been made in china now. My machine repair man told me there has been a lot of problems with them.

Yes, it would help to know which country someone was in if they're having problems like this, or even which state if in the USA. My Janome dealer also used to sell Bernina, and they are in contact with dealers all over the States. She has several times said she'd recommend a dealer in someone's area who they knew personally was good & reputable, but it's hard when we don't know where people are. Not an address, or anything personal, because that wouldn't be safe, but just an area of the world or state of the USA, so perhaps we could provide more specific help from our respective dealers. Just a thought, hugs, Marji

She pretty much said that they need to return the Ruby to the dealer and get another machine - which I would do - if it were me.

seems like the reps always use the "i don't know of any problems" line regardless of brand or model of machine.

Thanks for asking, I do not have the Ruby, been looking at it and will think twice before buying.
would just be my luck to have a wrong one lol

1 comment

by gerryb 20 Jul 2012

I think you just validated my point when I said Viking was getting a lot of bad press by not making good, immediately, on machines that aren't up to standard!! Sure wish there was someone on here that could put that bug in Viking's ear!