As well as Ann's Ultfixit site, there is good info and pictures at Chantell's for cleaning the bobbin area of Brother Ult/Babylock EllageoSG. I had an Ellageo, which had the most hard bobbin case to put back in after cleaning! I printed out Chantell's directions and Ann's, and between them did it. My dealer said it was a design flaw. Got to say, the Ellegante is much simpler.
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cleaning of your embroidery machine
Brother Super Galaxie/Ult
Is this site the one you are after? Its one I find useful
Thank you. I needed it to show the service man who had come to my house. So that he can see the site.
God bless you.
Bernadette