Has anyone had any problems with Stitch Delight? Two days ago, I ordered, and paid for, designs. I still haven't received the download instructions, and when I checked on their site, it said they were awaiting payment! I sent an e-mail, but it has been returned to me as undeliverable!!

Is it possible that your payment didn't finalise? It may be worth checking your bank statement to make sure the payment has gone through. I'm sure it'll be sorted out happily, once it's investigated.

1 comment

by pat111otter 14 Aug 2012

It's all sorted now, and I've got my designs. Thanks for your help.

I had some trouble in the past. It was taken care of but it took a little while and several e-mails for that to happen. I couldn't download from my account either. Keep trying. Hugs & Stitches, Liz

1 comment

by pat111otter 14 Aug 2012

Thank you Liz. I've sent another e-mail, and this time it hasn't been returned, so fingers crossed!

Go to your "Acount" or "Order Histori" and check there.

1 comment

by pat111otter 14 Aug 2012

Thank you. I have been to my account, and that's where it says "Awaiting Payment"

I have never had any trouble so I think there must be a glitch somewhere. I sometimes sign in, go to my account order history and download that way. This is a very reputable vendor so I know as soon as she knows something is wrong she will attend to it, you will not be overlooked.
Sharon

1 comment

by pat111otter 14 Aug 2012

I've never had any trouble with them before. They have got a new website, so maybe it isn't working properly yet, but thanks for replying.