Hi Cuties. Do anybody know how to get hold of the owner of "a Stitch a Half".I bought a design from them and found a problem when I stitch it out.I went twice on their help desk but still waiting (11days) for a reply.I did receive a number for my complaint but that's it.

I am so glad to hear that the email addresses worked for you and glad to hear AnneMarie corrected the design for you and gave you another design for the delay.
Happy Stitching!
EastWitch2

So glad to hear that Cecelia. Hugs Yvonne x

Good News . I email AnneMarie this morning using all 4 email addresses. She apologize for not getting back to me sooner and offer me another design, for the delay. and she fix my design.
Thanks cuties for all your help.
Cecelia

2 comments

by castelyn 12 Sep 2012

Please post a picture onto projects once you are done doing it. Hugs Yvonne

by marjialexa 12 Sep 2012

I'm glad you got her e-mail addresses, and got a nice answer from her, Cecelia! Sometimes I wonder if the "help desk" doesn't send messages to a different universe on some of the sites, hee hee hee.

Hi Cecelia, hope that this will be sorted out. As I have had no trouble with any of her designs. Hugs Yvonne

Hi Cecelia, I hope you manage to get this sorted out. I can imagine your frustration. Hugs Sarah.

Try emailing to one of these email addresses.

support@astitchahalf.com

annemarie@astitchahalf.com

astitchahalf@gmail.com

sybrand@astitchahalf.com

2 comments

by ceceliadelange 12 Sep 2012

Thank you for the info.
I will email her.

by marietta 12 Sep 2012

Hi Cecelia, hope you get this sorted out soon

she is in facebook and she is a very nice lady!*****

1 comment

by ceceliadelange 11 Sep 2012

I am sure she is a very nice lady and unaware of the problem with 1 of her designs. I am sure if she knew about the fault in the design she would not have put it on her website.

I hope she is able to resolve your problem soon - since I think it might be affecting her sales. The items I have from her stitched out nicely.**

1 comment

by ceceliadelange 11 Sep 2012

I am sure she can sort it out.The big question is "when"

keep us informed on how this is resolved. i have bought several designs there & have not stitched all of them yet!! i'll just put my shopping on hold for a while! thanks for sharing.

1 comment

by ceceliadelange 11 Sep 2012

I will do so.

I have been trying to get a resolution on a download problem from then for about 3 months. E-mails have been sent and received but still nothing. The last one was about a month ago; that was the one where I requested that the paid-for items be e-mailed to me. I'm still waiting for a response. Maureen

1 comment

by ceceliadelange 11 Sep 2012

Oh no, hope I am not going to wait that long for any response.

Have you tried to email AnneMarie directly? I hope it gets resolved soon as I was getting ready to place another order. Hugs..Carol

1 comment

by ceceliadelange 11 Sep 2012

Hi Carol,I do not have AnneMarie's email.
I also hope to resolve it because I have a customer that ask me to make a cover for her. Cecelia

Oh no I was just getting ready to order from them. Hope it is not the fuzzy emma bear designs?
Do you know if there is a number you can call?

2 comments

by ceceliadelange 11 Sep 2012

Hi, No it is not the fuzzy bear designs. I bought a tissuebox cover design.The only way you can file a complaint on their website is through their help desk.

by caroldann 11 Sep 2012

Oh no, hope it's not the same tissue box cover I have in my wish list. Hugs..Carol