BOO HOO,

Michelle, I have a Pfaff I just got back in the spring at which time, I thought about getting the ruby. The dealer I went to sold both. Dealer also informed me that Hus had lots of service needs. Also sale on the Pfaff cinched me getting. So far I have been happy and got much to learn and get into on it. I do hope they replace for you.

Michelle
Let us know if they replace the machine for you.

1 comment

by michemb 02 Nov 2012

I sure will all the while doing the happy dance. I HOPE they do.

Michelle I am sorry about your machine I feel your pain as I know it is still pretty new! I am in the same boat with my machine not a ruby!~hugs Loralye~

I bought my viking D1 used in 07 with a 1 yr warranty by dealer I do love the sewing part but the embroidery part has always gone on the blink for me. My upper tension never seemed to run correctly I have had so many things replaced to try and fix the problem and finally I gave up and bought a 6 needle for embroidery and kept the viking for sewing. Weighing the costs of repairs I had already put in the machine I could not see spending anything more for the embroidery part.
The upper thread is known for jumping out on this model and was told by A wonderful lady Janice Henny to thread left to right, works great!!!! She has since passed but her family keeps her sight up for others to help. (link below)
Sorry you are having so many problems with your machine.

2 comments

by michemb 01 Nov 2012

I think it is a problem with the ruby as well (jumping out )
I know what you mean about putting money into fixing and fixing, at some point you have to stop. Now that my warrenty is up I will really have to consider my options.

by eastwitch2 02 Nov 2012

Jan Henning has many tips on different models of the Viking machines and also the Viking Software all under the Tips Section on her website.

Sorry to hear you are having trouble with your Ruby. I had one before trading up to the Diamond and loved it. They now have a new model out that has the tension update that they gave the Diamond deluxe. Maybe they will allow you to upgrade to the new version since you seen to have a lemon.

1 comment

by michemb 01 Nov 2012

I am going to look into my options and hope they will agree to replace my machine,

If they replace the machine for you make sure you get a brand new warranty for it!

1 comment

by michemb 01 Nov 2012

I definetly will do that

You Can Phone the Consumer Affairs Department.

Provide your model number and serial number when contacting them.
Email: (Please allow 72 hours for response)
info@husqvarnaviking.com

Call:

Toll free assistance – 1-800-446-2333
Monday-Friday 8:00 am – 4:00 pm CST

Write to:

SVP Worldwide
C/O Husqvarna Viking
P.O. Box 7017
LaVergne, TN 37086-7017

Found this on the H/V website!
It might be smart to call and let them know when you purchased your machine, what has been replaced on your machine so far and what is still not working on it. Let them know you want the machine replaced and that your Dealer is trying to get a new machine for you through the Toronto Office. Ask if they can help in this process!

1 comment

by michemb 01 Nov 2012

thanks for all of this info

Well just got back from taking my machine to the doctor. Had a long talk
with the tech and mentioned to him that I am about to jump ship with viking products and problems. He said he will callToronto (main office here in Canada) and talk to them about replacing my machine. He would not promise anything but did mention that viking is doing this more and more lately. They are probably trying to win over their disgruntled clients.
So I will keep my fingers crossed and hope for the best.
hugs
Michelle

How sad when you pay a lot out and get grief back. I think I would try to look at contacting a bit further up, it sounds like you have a bad one and I think it should be replaced. if you dont try. you wont get.
Hugs pam.

1 comment

by michemb 01 Nov 2012

I so agree Pam

It is beginning to sound like the Tech is not certified by Viking as you suspect.
Is there another Viking Dealer you can take it to?

The other option is to have your current Dealer send it right back to Viking or their factory.

You could try to get a contact phone number for Viking and phone them about the problems you are having and the fact that so much has been replaced on it and that it is still not fixed right.

Perhaps their is a contact email or phone number on their H/V website.
EastWitch2

Not an ad for Babylock but I had 2, Babylock Ellegante and the Ellisimo.neither on EVER gave me any grief.
I was the one not threading right or I had put a wrong bobbin in. Would recommend this brand very highly....

Frustrating for you! I'm sorry. I have been so lucky with my Bernina - not the 8 series mine is a 440. I don't know why the manufacturers release machines that aren't tested. I'll just be and grateful for mine and I'm gonna go give her a kiss right n

1 comment

by jrob 01 Nov 2012

keeps cutting off my "ow". As in right n"ow."

good luck, i've never had a viking, but it sounds like they have support problems. not very good for their reputation.

I feel for you, Michelle...I have the Bernina series8 830 and it has been a huge dissappointment. I am starting to error messages again regarding, bobbin, hoop, thread.......so mine will be going back to repair as well and I just got it back from the Bernina factory less than a month ago..............

4 comments

by michemb 31 Oct 2012

Oh no, I was thinking of looking into Bernina, this machines are so sensitive but at the price they are selling them for they should be more reliable.

by ssampsel 01 Nov 2012

i just got my bernina 830 from the shop. this time it was for cleaning..almost fainted , it costed $199.00 just for cleaning & maintenance. this machine has been one major DISAPPOINTMENT! i never use it if i have a big project..it's just not that trustworthy.

by phi4 01 Nov 2012

I feel for you, I get very upset when something goes wrong with my machine also. Simply because it takes so long to get back.I only have one machine.
I have a Bernina 200, was seriously thinking about getting 830, but decided not to because, I have a lot of embroidery cards which I am not able to use in 830. I have a lot of money invested in my machine. Besides I did not like the stitch quality of 830. In General, 200 is a good machine.I may get a cheaper Bernina just for sewing alone like 320 or 350 model under $1500.00.

by basketkase 01 Nov 2012

I hear you both!! I think Bernina was too quick to get this machine to the consumer and forgot to think that it may have flaws that need to be worked out first!!!! Phi4, you are right about the quality of the stitches, you can't trust it to have uniform stitches each time you use it...

Is your top thread jumping out of the take up hook that moves up and down when you stitch?
If so try threading the top thread from left to right over the hook rather than right to left over the hook .

They can replace the cutting blades and adjust them.


Perhaps they need to replace the computer board in the machine!

I think that any problems with the motor or head is covered for 20 years.
The electrical should be covered for 5 years.

If they won;t replace it with another new Ruby have them send it back to the factory for repairs and ask for a free loaner machine until it is fixed.

Be firm about the fact that you don't want it back until everything is fixed on it including sewing only in reverse.

1 comment

by michemb 31 Oct 2012

Yes it is the top thread and I will try it tonight to see if that helps. Loaners from my dealer are out of the question and they even told me they have had customers wait 6 and 7 months for parts, no loaners. Motor and head have both been replaced on last repair job. I am begin to wonder if my dealership has qualified techs.

Every once in awhile there is a machine that is a lemon and if you have a good relationship with the dealer they will do their best to make you happy even if it means replacing your machine. When it reaches the point that they have the machine more than you do they should do something even if it is letting you use a loaner for free. Although not the same machine as yours,I have 2 Vikings and have had no trouble with either. Good luck with whatever happens--as my Mother always told us, "You catch more flies with honey than you do with vinegar." Smile and be sweet BUT insistant that they help ypou out.

1 comment

by michemb 31 Oct 2012

Well I guess I really am unlucky because this is the 3rd lemon I have gotten. Two machines were used but this one I purchased brand new so that I won't inherit someone else's problems.

Can you be more specific about the problems you are having with the Ruby?

Perhaps you should ask the dealer to replace it with another Ruby.

1 comment

by michemb 31 Oct 2012

I have had it for 2 years (so warrenty has just expired) and when I first got it as soon as there was an apparent thread under my embroidery, it would tell me to remove all threads blah, blah, you can imagine how many times you have to remove the hoop to cut threads, got that fixed and then the thread tension seem to have a problem because the thread kept jumping out of the last hook (track) this is what she is doing again and now doesn't always cut her threads which causes major thread jams underneath. The second time I used it to try sewing with it, it would only sew in reverse. This problem still isn't fixed, they didn't have the parts and so now they will send it to Toronto (I am in Montreal and who knows how long this will take). As for asking for a replacement, I don't think they will go for this although after all the repairs it has been through they could almost sell it as a new one.
The last time they replaced the motor, main computer head and a few other parts that are major. Lucky for me that was covered by the warrenty. This is my 3rd viking in three years and they last two were used (although my dealer swore they were in perfect order) so this time buying new I figured that was the end of my problems,
Boo Hoo not so.