YOOPEE I am doing the happy, happy dance. My viking dealer just called and they are replacing my Ruby with a new one and even giving me the new Ruby Deluxe that is now out. I am beside myself, feel like I just won the lottery. Get it at 9:30AM tomorrow.
Lucky, lucky me.hugs
Michelle
64451
Congratulations. Good customer service brings in more customers.
15982
15022
255054
19452that is wonderful news Michelle I am sew HAPPY FOR YOU! I hope that I get news too~~~Hugs Loralye~~~
299559
8230111380I am so glad to hear that the company is doing something right.
1 comment
35167That is terrific! You will now have the latest technology that I meantioned in your other posting. I was hoping they would pull through for you. I loved the new color they used for the new Ruby deluxe.
1 comment
62461Yeah, so good to hear when someone does the right thing! ;)
1 comment
158716Michelle,
I am so happy for you. Enjoy the new machine.
1 comment
7584Michelle, that is fantastic news. Enjoy your Ruby Deluxe. Hugs Yvonne
1 comment
132773I haven't been on here much lately, so missed what happened or problems you were having with your machine - but am really glad to hear your problem is resolved and exceeds expectation!
1 comment
by michemb
06 Nov 2012
Hi Linda
Well it was in the shop for 2 months, got it back and they had to send it back to Toronto and so finally after a bit (maybe alot) of complaining they are replacing it.
hugs
Michelle
38558Woo Hoo! You Go Girl!! You certainly deserve the good news. Enjoy.
Hugs, Nadyne
1 comment
by michemb
06 Nov 2012
Thanks Nadyne
I will soon be stitch, stitch, stitching to my hearts content
hugs
Michelle
24424Congratulations! How wonderful to have a dealer who stands behind their product!
1 comment
5347Congrats!!!!! that is such good news. I would say they have great customer service. Let us know how she runs, I know you will be stitching @ 9:45 LOL
2 comments
17461
23581That is terrific customer service. I am happy to hear that you are getting a new machine. Yes you are the lucky one!! Hugs, Mary
1 comment
by michemb
06 Nov 2012
Thank you Mary
I am telling you when he called yesterday I was screaming for joy, he must of thought I was looney, LOL
Hugs
Michelle
33871Wow! Now THAT is a dealer! Hang on to them! So glad you're getting a new machine. I'm just hoping my Diamond gets fixed before Christmas!! (it's 4 yr old)
35675wow now thats what i call good customer service,,....soozie
1 comment
25169
109774Michelle
This is such good news for you.
I am so happy that you are getting a replacement.
Let us know how the new one works for you.
EastWitch2
1 comment
by michemb
06 Nov 2012
Thanks,
I haven't had time to look into the difference between the 2 models but I do know that the tension control component is supposed to be superior. That is good news
I will try her out Asap
Hugs
Michelle
7969Congratulations you have proved that it is worth being persistant when there is a problem. Good Luck with the Ruby deluxe and I hope you have many happy hours sewing together
2 comments
by michemb
06 Nov 2012
I think my asking the technician what the sold the most of and serviced the least let them know that I was fed up (oh an my telling him so a few times didn't hurt, LOL)
11575817727Very pleased for you. I hope this one will be trouble free. Hugs Shirley
1 comment
52686Good for you! Enjoy it. I have been a husqvarna person for most of my machines over the years and love them! Lucky Girl!
1 comment
by michemb
06 Nov 2012
thanks,
I was seriously considering trying another company, but I have changed my mind.
6833
16513Dear Michelle,
Well done, I think it was the only thing they could do - I believe in customer service and this is certainly putting you first. Love and blessings Chris
1 comment
by michemb
06 Nov 2012
Hi Chris,
I was hoping but really didn't think they would. I am thrilled
hugs
Michelle
234498