My machine (9 month old) is bewitched and had to go the machine doctor. It would merrily stitch along and then for no reason move the design about an inch. I tried it three time and it would happen every time but at a different spot. About 3 weeks ago I was skipping a couple of colors, hit the start button and the needle came down on the left side onto the frame. ???????? I am sad :(

Well Angie, perhaps it's an easy problem for the machine doctor. I had this the same with my machine last year, and the dealer fixed it. With my machine, it seemed the moving arm had to be oiled it did not move smoothly when he was embroidering , it was stucked a little while he was trying to follow the design. I don't try to fix this kind of things myself, so the dealer looked at it for me and I even could wait intill he finished. I did a test stitch in the store with the same design that gave me trouble and everything went fine. So I hope this is the same problem with yours and it is fixed soon for you too! With love, Gerry

Oh Angie I'm so sorry. Hope they can fix it soon and you don't get a "Montagsmaschine" (do you know this word? This are the machines that were produced right after the weekend and never work correctly).
Did they say if they have an idea what this could be?
Greetings, Bettina

so sorry, hate when you are planning on doing a lot of things and the machine decides to be sick, Hope you get it back fast!!!!!!